Shipping & export

We regularly export to Europe, the Middle East, Asia, the Americas, and other regions, subject to product registration and import rules in the destination country.

Tell us your port or delivery point early so we can advise on routing and documentation.

We work with standard Incoterms® (e.g. EXW, FOB, CIF, DAP) as agreed. Typical documents include commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and product-specific certificates (organic, Kosher, Halal, etc.) where applicable.

You are responsible for import compliance unless our contract states otherwise.

Lead times depend on product, lot size, season, and production schedule. Many standard lines ship within a few weeks of confirmed order and payment; customised packs or new blends may take longer.

We communicate realistic windows at quotation stage.

We offer formats suitable for industrial use: drums, bags, bins, and other export-grade packaging. Specifications (net weight, liner, pallet pattern) are agreed per order.

Packaging is designed to protect product integrity in cold chain or ambient supply chains as agreed.

Inspect shipments promptly on arrival. Report quantity or visible damage to the carrier immediately and notify us in writing within the period stated in your contract (or, if none, within seven days of delivery).

Quality claims must include batch references, photos where relevant, and retention of samples for investigation.

For R&D sample orders, we primarily ship with DHL Express (door-to-door). You can use your own DHL account at checkout, or we arrange collect / billed shipping and confirm costs before dispatch. Packaging, labelling, and commercial documents are prepared with your sample order.

Full production and bulk shipments may use other forwarders, modes, and Incoterms® as set out in your quotation or contract. See How samples work for the full sample procedure.